Return policy

Thank you for shopping at Korea Skin Mall. We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand your rights and options regarding returns.

  1. Eligibility for Returns:
    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
    • Returns are accepted within 30 days from the date of purchase.
    • Certain products such as skincare items, cosmetics, and personal hygiene products cannot be returned due to health and safety reasons. Please check the product description for any specific return restrictions.
  2. Returns Process:
    • To initiate a return, please contact our customer support team within 30 days of receiving the product. You can reach our support team through our website, email, or phone.
    • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return the item.
    • Please make sure to include the RA number on the return package. Returns without a valid RA number may not be accepted.
  3. Return Shipping:
    • Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
    • We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Korea Skin Mall is not responsible for any lost or damaged items during the return shipping process.
  4. Refunds:
    • Once the returned item is received and inspected, we will notify you of the status of your refund.
    • If the return is approved, a refund will be issued to the original payment method used for the purchase. Please note that the refund may take several business days to process and appear in your account, depending on your bank or payment provider.
  5. Exchanges:
    • We currently do not offer direct exchanges. If you would like to exchange an item, you can return the unwanted item following our return process and place a new order for the desired item.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund, depending on the specific circumstances.
  7. Non-Returnable Items:
    • The following items are generally non-returnable unless they arrive in a damaged or defective condition:
      • Skincare items, cosmetics, and personal hygiene products
      • Items that have been used or altered from their original condition
      • Items without their original packaging or tags

Please note that this return policy applies to purchases made directly through Korea Skin Mall. If you purchased our products from a third-party retailer, please refer to their return policy for more information.

We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be reflected on our website.

If you have any further questions or need assistance, please contact our customer support team. We value your satisfaction and will do our best to resolve any concerns you may have.

Thank you for choosing Korea Skin Mall!

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