SHIPPING AND DELIVERY

All parcels from Korea Skin Mall are shipped out of the South Korea.

All products of “Korea Skin Mall” sell products manufactured in Korea.
Experience Korean know-how directly.


AUTHENTICITY
GUARANTEED

All our products are 100% authentic

This is to inform you that all products shipped from KOREA SKIN MALL are genuine products made in Korea.


SHIPPING
Shipping Options
StandardDHL
Time7-15 days3-7 days
FeeFreeVaries by regions
Requirements2kg or lessNull
Supported regions[View delivery regions][View delivery regions]
* Standard : DHL (charged shipping) option must be selected for any packages over 2kgs (4.40lbs).
* International post and parcel delivery services are under the influence of the COVID-19, and thus may take up to 60 days for the product to arrive.
Shipping tracking
·
Once the order is complete and the package is dispatched, the tracking number will be sent to your email address.
·
The email will include the details of your order and the tracking number.
View delivery regions.

*The availability of each region may change due to the conditions of the country.

A
Afghanistan
Unable to deliver
Albania
DHL
Algeria
DHL
Andorra
DHL
Angola
DHL
Anguilla 
DHL
Antigua 
DHL
Argentina 
DHL
Armenia 
DHL
Aruba 
DHL
Australia
DHL
Austria
DHL
Azerbaijan 
DHL
B
Bahamas 
DHL
Bahrain
DHL
Barbados
DHL
Belarus 
DHL
Belgium
DHL
Belize
DHL
Benin
DHL
Bermuda
DHL
Bhutan 
DHL
Bolivia
DHL
Bosnia and Herzegovina
DHL
Botswana
DHL
Brazil
DHL | StandardFREE!
C
Cambodia
DHL
Cameroon
DHL
Canada
DHL | StandardFREE!
Cape Verde
DHL
Cayman Islands 
DHL
Chad
DHL
Chile 
DHL
China
DHL | StandardFREE!
Colombia 
DHL
Comoros
DHL
Congo
DHL
Congo
DHL
Cook Islands 
DHL
Costa Rica 
DHL
Cote d’Ivoire
DHL
Croatia
DHL
Cyprus
DHL
Czech
DHL
D
Democratic People’s Republic of Korea
Unable to deliver
Denmark
DHL
Djibouti
DHL
Dominican Republic 
DHL
Dominica 
DHL
E
Ecuador 
DHL
Egypt
DHL
El Salvador 
DHL
Eritrea
DHL
Estonia
DHL
Estonia
DHL
Ethiopia
DHL
F
Falkland Islands 
DHL
Faroe Islands 
DHL
Fiji 
DHL
Finland
DHL
France
DHL | StandardFREE!
French Guiana
DHL
G
Gabon
DHL
Gambia
DHL
Georgia 
DHL
Germany
DHL | StandardFREE!
Gibraltar
DHL
Greece
DHL
Greenland 
DHL
Grenada 
DHL
Guadeloupe 
DHL
H
Haiti
DHL(Some areas are not allowed)
Hong Kong
DHL | StandardFREE!
Hungary
DHL
I
Iceland 
DHL
India
DHL
Indonesia
DHL
Iran
Unable to deliver
Ireland, Rep. Of
DHL
Israel
DHL
Italy
DHL
J
Jamaica 
DHL
Japan
DHL | StandardFREE!
Jordan 
DHL
K
Kazakhstan 
DHL
Kenya
DHL
Kiribati 
DHL
Kuwait
DHL
Kyrgyzstan 
DHL
L
Laos
DHL
Latvia
DHL
Lesotho
DHL
Liechtenstein
DHL
Lithuania
DHL
Luxembourg
DHL
Luxembourg
DHL
M
Madagascar
DHL
Malawi
DHL
Malaysia
DHL
Maldives 
DHL
Mali
DHL
Malta
DHL
Micronesia 
DHL
Moldova
DHL
Monaco
DHL
Mongolia
DHL
Montenegro
DHL
Montserrat 
DHL
Morocco
DHL
Mozambique
DHL
N
Namibia
DHL
Nauru
DHL
Nepal 
DHL
Netherlands
DHL
Netherlands Antilles
DHL
New Caledonia 
DHL
New Zealand
DHL
Nicaragua 
DHL
Niger
DHL
Nigeria
DHL
Niue 
DHL
O
Oman
DHL
P
Papua New Guinea
DHL
Paraguay 
DHL
Peru 
DHL
Philippines
DHL | StandardFREE!
Poland
DHL
Portugal
DHL
Q
Qatar
DHL
R
Republic of Korea
Unable to deliver
Reunion
DHL
Romania
DHL
Russia 
DHL
Rwanda
DHL
S
Saint Helena
DHL
Saint Kitts and Nevis 
DHL
Saint Lucia 
DHL
Saint Vincent 
DHL
Saudi Arabia
DHL
Senegal
DHL
Serbia
DHL
Seychelles
DHL
Sierra Leone
DHL
Singapore
DHL | StandardFREE!
Slovakia
DHL
Slovenia
DHL
Solomon Islands 
DHL
Somalia
DHL
South Africa
DHL
Spain
DHL | StandardFREE!
Sri Lanka
DHL
Suriname 
DHL
Swaziland
Unable to deliver
Swaziland
DHL
Sweden
DHL
Switzerland
DHL
T
Taiwan
DHL | StandardFREE!
Tajikistan 
DHL
Tanzania
DHL
Thailand
DHL | StandardFREE!
Togo
DHL
Tonga 
DHL
Trinidad and Tobago 
DHL
Tunisia
DHL
Turkey
DHL
Turkmenistan 
DHL
Turks and Caicos 
DHL
Tuvalu 
DHL
U
Uganda
DHL
Ukraine 
DHL
United Arab Emirates
DHL
United Kingdom
DHL | StandardFREE!
United States(US)
DHL | StandardFREE!(Some areas are not allowed)
United States(US) > Guam
DHL
United States(US) > Hawaii
DHL | StandardFREE!
United States(US) > Marshall Island
DHL
United States(US) > Palau
DHL
United States(US) > Puerto Rico
DHL
United States(US) > Saipan
DHL
United States(US) > Samoa
DHL
United States(US) > Virgin Island
DHL
Uruguay 
DHL
V
Vanuatu 
DHL
Vatican City
DHL
Venezuela 
DHL
Vietnam
DHL | StandardFREE!
Virgin Islands 
DHL
Y
Yemen, Rep. Of 
DHL
Z
Zambia 
DHL
Zimbabwe 
DHL
Shipping issues
Return & Refund
·
In case delivery is not made properly for any reasons caused by Korea Skin Mall, the product will be re-delivered at free of charge.
·
Korea Skin Mall may request supporting photos and documents for any reports on damaged or misdelivered products.
·
For any returned or cancelled order, including the unreceived orders, charge will occur for the shipping and return.
A.
returned or cancelled order
B.
Wrong shipping address entered by the customer
C.
Unapproved customs clearance due to non-payment of corresponding duties and taxes
·
You can view the status of any return or cancellation of orders in process from ‘My Acount’
·
Refund will be processed as soon as the actual current status is confirmed with the delivery company, and it may take 3~5 business days for the refund to be completed.

ORDER LIMITS
·
Korea Skin Mall recommends each orders to be made under $300 (excluding the shipping fee)in accordance with the customs law of the country. (India: $150)
·
If the total amount is $300 or over, it is recommended to make two separate orders to avoid any customs issues.

TAX REFERENCE
·
The import duties and taxes are not included in the prices of products.
·
Customers must check the customs and will be separately charged the corresponding costs. The import duties and taxes are the sole responsibility of the customer.
·
In case the products are not approved by customs due to non-payment of customs duties, the amount paid, excluding the shipping and return fee, will be refunded.
EU Tax Reference

The regulations on the Value Added Tax (VAT) in the EU has been amended, effective from 1 July 2021.

·
Previously, VAT was exempted for commercial purchases overseas into EU.
·
The changes made since July, 2021:
All products purchased overseas and brought to the EU are subject to VAT.
A formal customs declaration is required for all overseas-purchased products